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Stories from our clients

Client success stories

Supporting companies for over 20 years

“W5 extensive experience in CX transformation strategy formulation and implementation was a key factor in the success of our customer centricity workplan. Their process of stakeholder engagement through all stages of the process was very effective and the customer centricity summit a real success in securing the Senior management team ‘buy in’ to the customer centricity agenda. The CX audit is a key deliverable allowing us to track progress over time “

Terri McCarthy
Head of Customer Experience Insights and Analytics, Allianz

“W5 has helped us develop a customer-centric culture that is delivering significant benefits in terms of customer satisfaction, employee engagement and overall business performance. It has helped us put customer feedback at the heart of our improvement processes so that we are more able to exceed expectations.”

Bernard Mooney
Customer Care Manager, Gas Networks Ireland

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