An award winning CX consultancy. Based in Ireland. Serving brands globally.
Years experience
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+
Customer voices yearly
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Client sectors
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Your trusted customer experience partner
Our success comes from the quality of our work, our values, approaches, and customer obsessed minds
AWARD-WINNING
We are experts in customer experience, voice of the customer programmes and their implementation
EXPERTISE
Multi-disciplinary team with expertise covering consultancy, insights and analytics
INQUISITIVE
Innovative, entrepreneurial and collaborative in our approach
LEADING SPECIALIST
Covering financial services, utilities, hospitality, travel & tourism, telcoms and retail, to name just a few
Our awards
We are proud to have won numerous customer experience awards, with our clients, in recognition of excellence in the CX industry, in Ireland and globally
Meet our customer experience experts
Learn more about the people behind W5 and what drives us to help our clients create exceptional experiences