W5 wins 2020 ACE ‘Achievement in Customer Excellence’ Award, for its VoC programme for BoI Payment Acceptance BoI Payment Acceptance (BoIPA)
The Irish General Election provides a spin on Customer Experience The dust hasn’t totally settled yet on the Irish General Election 2020
Aer Lingus VOC provides the mechanic for investment decisions How often do we in research have to make a case for our work and define its value to the business
W5’s VOC programme for AIB Merchant Services wins prestigious judges choice award Pictured with the Confirmit Achievement in Customer Excellence (ACE)
AIB and customer experience The relationship people have with their banks is probably one of the most critical ones in their lives
As those of us who work with data (and these days that’s almost all of us) are well aware, the General Data Protection Regulation (GDPR) will come into effect very soon. Over the last year, there have been seminars, white papers and articles a-plenty attempting to help us navigate the legislation and build the systems …
“If I had known being nicer to our customers was going to work so well I would have done it years ago.” Michael O Leary, Ryanair
Clare Kavanagh (W5) and Liam O Sullivan (Gas Networks Ireland) with their Achievement in Customer Excellence awards W5 have been named as the 2016 Judges Choice winner of the Confirmit ACE (Achievement in Customer Excellence) Award for Insight through a Market Research Agency. This is the second year that W5 has won at the Confirmit …
W5 wins global voice of the customer award for second year Read More »
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W5 enables and empowers organisations to bring their brands to life through creative and effective customer experience design, delivery and measurement.