Embracing Empathy for Better Outcomes
Better outcomes are the result of the capability to change perspective, and that informs more effective decision making
Is your CX programme well positioned for success in 2023?
3 key steps to ensure your CX programme is ideally positioned to help your business evolve and thrive in 2023
Does your customer experience deliver your brand promise?
Service brands live or die during the customer experience. Because service brands are based, literally on delivering services, customer experience is the only way that they can be differentiated in the market. When your customer has a distinctive and positive experience it demonstrates that your organisation’s promise is real, not just a claim or a communications tagline. When …
Does your customer experience deliver your brand promise? Read More »
Customer Experience Masterclass Series
In a radically changed post-pandemic environment it has never been more important for organisations and individuals to strengthen their CX capabilities.
W5 and Jameson Distillery Bow St. win Judges’ Choice in Innovation Award
Experience Management agency W5 wins Innovation award for its world-class Voice of Consumer insights programme for Jameson Distillery Bow St.
How to start making the case for investment in customer experience [White paper]
How to start making the case for investment in customer experience [White paper] Making the case for investing in and improving CX has never been more rele
Customer and Employee Experience – A case of chicken and egg?
Customer and Employee Experience – A case of chicken and egg? A heartening 78% of businesses in Ireland take action based on customer feedback…
Irish organisations lag behind their international business counterparts on the CX maturity curve
Irish organisations lag behind their international business counterparts on the CX maturity curve Customer Experience (CX) maturity models
W5 wins 2020 ACE ‘Achievement in Customer Excellence’ Award, for its VoC programme for BoI Payment Acceptance
W5 wins 2020 ACE ‘Achievement in Customer Excellence’ Award, for its VoC programme for BoI Payment Acceptance BoI Payment Acceptance (BoIPA)
CX on the cusp: The state of customer experience management in Ireland
CX on the cusp: The state of customer experience management in Ireland Hear the key findings from our recent CXPA Survey exploring the state of CX in Ireland