Designing World-Class Customer Experience
Designing World-Class Customer Experience Creating exceptional customer experiences takes time and effort
How to be small but mighty in delivering on customer experience
Recognise this scenario? You’re part of a small customer experience team charged with moving the customer centricity dial positively
W5 wins gold for excellence in CX research
W5 were named as winners of the Marketing Society, Excellence in Customer Experience Research Award on Friday 3rd December. The Marketing Society Research Excellence Awards are Ireland’s foremost showcase for the transformational impact that research can have on marketing strategies and delivering best in class customer experience. With over 50 entries received this year, it …
How customer centric is the Irish workforce?
It’s all about customer experience these days. Companies large and small are proudly announcing that they are putting their customer first and are en route to customer centricity.
Two W5 clients are shortlisted for All Ireland Marketing (AIM) awards in Customer Experience category
Two W5 clients are shortlisted for All Ireland Marketing (AIM) awards 2016 in the Customer Experience category.
Why you need an intelligent Voice of the Customer Programme
“If I had known being nicer to our customers was going to work so well I would have done it years ago.” Michael O Leary, Ryanair
W5 wins global voice of the customer award for second year
Clare Kavanagh (W5) and Liam O Sullivan (Gas Networks Ireland) with their Achievement in Customer Excellence awards W5 have been named as the 2016 Judges Choice winner of the Confirmit ACE (Achievement in Customer Excellence) Award for Insight through a Market Research Agency. This is the second year that W5 has won at the Confirmit …
W5 wins global voice of the customer award for second year Read More »